TERMS AND CONDITIONS
Company data
Organization of Olive Producers Latium Agricultural Cooperative Society
Tel: 0774/615115 - 0761/1871027
P.I./C.F .: 11612581006
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Background
The offer of this online shop is proposed by the "Organizzazione di Produttori Olivicoli Latium Società Cooperativa Agricola", in compliance with the current regulations on electronic commerce and distance contracts.
These general conditions of sale, hereafter the "General Conditions", govern the methods and conditions of sale of the products marketed, henceforth the "Products", by the Organization of Producers Olivicoli Latium Company Agricultural Cooperative.
All contracts for the sale of Products by the Organization of Olive Producers Latium Società Cooperativa Agricola to third parties, hereafter the "Customers", are governed by these General Conditions, which form an integral and substantial part of every proposal, order and purchase confirmation of the Products themselves. The sales conditions applicable to orders are those in force on the date of the order itself.
The customer declares to have read all the following information and general conditions of sale, before placing the order.
Products: prices and features
Unless otherwise indicated, the prices of the Products published on the website by the Producers Organization Latium Agricultural Cooperative Society are expressed in Euro and must be understood as inclusive of VAT.
The price guaranteed to the buyer is the one published on the Site when the order is sent. The purchase price is fixed and final.
The prices of the products published from time to time by the Organizzazione di Produttori Olivicoli Latium Società Cooperativa Agricola on the site cancel and replace the previous ones and are subject to the actual availability of the Products.
The images of the products are indicative and not binding.
The Customer is responsible for choosing the Products.
Orders - Billing
Each order of Products sent to the Organization of Olive Producers Latium Società Cooperativa Agricola constitutes a contractual proposal from the Customer. Processing of the order by the Organization of Olive Producers Latium Società Cooperativa Agricola
is equivalent to confirmation and acceptance of the same.
The tax documentation relating to the purchase of the ordered Products will be issued when the Products are shipped to the Customer. The Customer is obliged to request the issuance of the invoice for the purchase of the ordered Products, indicating the exact data necessary for invoicing and specifying the address for sending the invoice itself. If this does not happen, Organization of Olive Producers Latium Società Cooperativa Agricola will issue other tax documents.
Order execution
The order will be executed within the terms specified on the Site. Normally deliveries are made within 7 working days for Italy for all Products indicated as "available".
Delivery times may be delayed due to the COVID 19 emergency.
In the event of non-execution of the order by the Organization of Producers Olivicoli Latium Società Cooperativa Agricola, the Customer will be informed as soon as possible of the same on the expected delivery times. If the Customer does not intend to wait for this time, in any case not exceeding 30 working days, Organization of Producers Olivicoli Latium Società Cooperativa Agricola will reimburse the sums they may have already paid for the non-executed supply.
Force majeure
Explicitly, cases of force majeure are considered, in addition to those normally considered by jurisprudence, also the following cases: total or partial strikes, internal or external to the company; blocking of means of transport or supply for any reason; governmental or legal restrictions; IT failures; blocking of telecommunications including networks and in particular the internet.
In the event of force majeure, execution of the order will be suspended at first.
If after a period of 3 months the parties ascertain the persistence of the case of force majeure, the order will be automatically canceled, unless otherwise agreed by both parties.
Order acceptance
The conclusion of the contract, or acceptance of the order, will only take place at the time of the order confirmation by the Producers Organization Latium Cooperative Agricultural Company. This reserves the possibility of not confirming an order for any reason, in particular concerning a problem of product supply or the formalization of the order received.
Payment Methods
The payment of the consideration is due at the time of sending the order. The Customer therefore undertakes to pay the agreed price for the Product ordered on the site, including the price for transport. The forms of payment accepted are: PayPal, bank transfer and cash on delivery.
The Customer guarantees to Organization of Olive Producers Latium Agricultural Cooperative Society
the fact that you have the necessary authorizations to use the bank transfer payment method when ordering. In case of non-receipt by the Organization of Olive Producers Latium Società Cooperativa Agricola of the bank transfer within 10 days following the order confirmation, Organizzazione di Produttori Olivicoli Latium Società Cooperativa Agricola reserves the right to cancel the order. The bank details with which to make the transfer will be provided when ordering.
The Customer guarantees to Organization of Olive Producers Latium Agricultural Cooperative Society
the fact that you have the necessary authorizations to use the PayPal payment method when ordering.
The ordered Products remain the property of the Producers' Organization Latium Società Cooperativa Agricola until the final payment in full of their price (Art.1523 and following of the Italian Civil Code). Organization of Olive Producers Latium Agricultural Cooperative Society
reserves the right to claim the products ordered in case of non-payment.
Delivery of Products
The Products are delivered to the address indicated by the Customer.
Shipments will take place after receiving confirmation of payments: for bank transfer, the crediting to the current account is valid, for payment by credit card, confirmation of the transaction by the circuit is authentic.
For shipments, Organization of Olive Producers Latium Agricultural Cooperative Society
relies on qualified express couriers.
Rates vary according to the weight and destination of the shipment.
Delivery times
Normally deliveries are made within 7 working days for Italy only for products available in the warehouse. The shipping terms indicated on the site, although carefully assessed, must be understood as non-binding for the Organization of Producers Olivicoli Latium Società Cooperativa Agricola, which can subsequently confirm or modify them according to their actual needs.
Delivery times may be delayed due to the COVID 19 emergency.
Any delays in deliveries of less than 30 days do not entitle the Customer to refuse the delivery of the Products, nor to claim compensation or compensation.
The delivery is considered as executed from the moment the Product is delivered to the Customer. The delivery document issued by the carrier, dated and signed by the Customer upon delivery of the Product, will constitute proof of transport and release of the goods.
Organization of Olive Producers Latium Società Cooperativa Agricola recommends that the Customer, upon delivery, check the status of the Products delivered before signing the acknowledgment of receipt, and in particular:
- that the number of packages delivered corresponds to what is indicated in the transport document or waybill attached to the shipment:
- that the packaging is intact, not damaged, wet or greasy or otherwise altered and to check the integrity of the contents.
If the Customer finds anomalies, he is obliged to refuse the delivery of the products or to put his reservations in writing, reporting the anomalies highlighted, signed and dated on the transport document and on the waybill.
In the event that the courier's document is signed without affixing any notification and reservation, the Customer cannot make any objection regarding the external characteristics of what has been delivered.
Any problems concerning the physical integrity, correspondence or completeness of the Products received must be reported to the Organization of Producers Olivicoli Latium Società Cooperativa Agricola within and no later than 3 days from the delivery.
Therefore, for the purpose of requesting the opening of claims, the Organization of Olive Producers Latium Società Cooperativa Agricola, requires the Customer:
- signature declaration subject to control at the moment of unloading of the goods;
- photos showing the outer packaging:
- photos showing the internal packaging:
- photos of the damage.
Unless otherwise indicated, all deliveries are made on the street level.
Special delivery terms and conditions must be agreed in advance between the Customer and the Producers Organization Latium Agricultural Cooperative Society.
Collection of products in case of absence of the customer
In case of absence of the recipient during delivery, the carrier will leave a notice of passage to the delivery address indicated by the Customer. The products must be collected at the address and in the manner indicated by the carrier. In the event of non-collection within the deadline set by the carrier, the Products will be returned to the Producers Organization of the Agricultural Cooperative Society, which reserves the right to refund the price of the Products, leaving the shipping costs to be paid by the Customer.
Claims
Complaints about the non-conformity of the Products or products delivered with the order must be sent in writing directly to the Organization of Olive Producers Latium Società Cooperativa Agricola, immediately after receipt.
In the event of an error inherent in the Product, the Customer undertakes to return said Product or the Products concerned to the Organizzazione di Produttori Olivicoli Latium Società Cooperativa Agricola within 7 days of receipt, with the packaging closed, in their original state and packaging and with the accompanying documents.
Once the Product is received in the correct form and manner, the Organization of Olive Producers Latium Società Cooperativa Agricola will return, at its own expense, the product initially ordered.
Right of withdrawal
- The Consumer has the right to withdraw from the contract and return the Products ordered, without any penalty and without specifying the reason, within 14 working days from the receipt of the Products themselves.
- The above right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt. to Organization of Olive Producers Latium Agricultural Cooperative Company SP Pascolare 87, 00018 Palombara Sabina (RM) Italy, within 14 working days from receipt of the Products, indicating:
- The desire to exercise the right of withdrawal pursuant to article 52 of Legislative Decree 21/2014;
- The products covered by the supply for which it is decided to exercise the right of withdrawal (if the Product is made up of several components or parts, it is not possible to exercise the withdrawal only on part of the product purchased);
- Your bank account (name of the Bank, Iban code in the event of a different refund choice)
- All returns must be perfectly intact, complete with the original packaging.
The shipping cost for returning the products by exercising the right of withdrawal are charged to the customer.
The Product must be sent to the following address: Latium Olive Producers Organization Agricultural Cooperative Company SP Pascolare 87, 00018 Palombara Sabina (RM) Italy.
Cash on delivery parcels will not be accepted.
- Organization of Producers Olivicoli Latium Società Cooperativa Agricola will reimburse the Customer within 14 days of receipt of the registered letter through which the right of withdrawal was exercised for the cost of the returned Products, through the same as a means of payment used by the Customer for the initial transaction, unless the Customer has expressly communicated a different means of payment:
- In this case indicate, in the registered letter with return receipt to send for the exercise of the right of withdrawal, Your bank account with the Bank's name and Iban code.
- The right of withdrawal cannot be exercised by the Customer in the event that the Products purchased consist of Bottles and / or Cans of Italian Evo oil that have been opened by the Customer himself or if the items for sale have been ordered and produced or personalized expressly on customer's order.
- Based on the provisions of Legislative Decree 21/2014 (art.56), the Organization of Olive Producers Latium Cooperativa Agricola can exercise the right to suspend the reimbursement until receipt of the goods or until the demonstration by the Customer to have sent back the goods.
- During the withdrawal period referred to in article 1, the Customer is responsible as custodian. In case of damage or destruction of the Product during the Customer's custody, the right of withdrawal will lapse.
- In this case indicate, in the registered letter with return receipt to send for the exercise of the right of withdrawal, Your bank account with the Bank's name and Iban code.
Applicable law and jurisdiction
These General Conditions are governed by Italian law and must be interpreted in accordance with Italian laws.
For disputes arising from the interpretation, validity and / or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the judge of the forum of Rome.
